Robotic Process Automation (RPA)


What is Robotic Process Automation?

Robotic process automation (RPA) is an emerging application of software embedded with artificial intelligence (AI) and machine learning capabilities to capture, interpret and automate existing high-volume and repetitive tasks which were done manually previously. RPA enables organizations to effectively automate labour-intensive tasks, streamline processes, increase employee productivity, and ultimately deliver satisfying customer experiences.

RPA in Hospitality Industry

The hospitality industry is a high-volume transaction-based environment, consisting of data management, bookings, processes, and systems. Robotic Process Automation can empower hospitality management and operations. For example, hotel/restaurant/leisure bookings, front desk cashiering, financial reconciliation, loyalty processes, Liability management and settlements, inventory management, smart services procurement and others. Value Innovation Labs offers following RPA Solutions for Hospitality Industry.

  • Booking: Software robots can scan customer data in order to make personalised
  • Loyalty processing: Developing customer loyalty by providing unique benefits to customers is a common strategy that hotel managers use to thrive in the hospitality sector, on top of pricing strategies.
  • Competitor pricing analysis
  • Regulatory compliance reporting and auditing
  • Claims processing and complaints handling

Benefits of RPA

  • Easy to Implement RPA                
  • Increased productivity                  
  • Process streamlining                      
  • Customer Satisfaction

RPA in Healthcare

Cost Reduction and Improved Efficiency are the Top Priorities for hospital and health systems’ CEOs

Value Innovation Labs understands various challenges of healthcare industry like Rising Costs, revenue cycles, Labours Savings ,Lack of efficiency and customer experience, Changing demographics and provides technology solutions including Robotic process Automation to address these. “Automation makes population health management feasible, scalable and sustainable.”

Our Solutions and Use cases for Robotic process Automation

  • Claims administration: Claims adjudication and processing, payment integrity complaints, and appeals
  • Member management:  Account setup, eligibility, and enrolment, billing, benefit management, and customer service
  • Provider management: Provider credentials, provider data management, contracting audits, and network management
  • Patient and Health management: Population health and wellness, utilization management, care coordination and case management, and remote monitoring, Administration finance, accounting, and training

Some of the benefits of RPA: The benefits of RPA across industries are as follows:

  • Increased regulatory compliance
  • Improved accuracy & Increased cycle times
  • Increased efficiencies &Better productivity
  • Improved customer satisfaction

Value Innovation Labs RPA Use cases in BFSI ( Banking, Finance, Insurance):

RPA in Banking

  • Customer Service
  • Compliance
  • Credit card processing
  • Accounts Payable
  • Fraud Detection
  • KYC process
  • General Ledger
  • Account Closure Process
  • Report Automation

RPA in Insurance

  • New Business & Underwriting
  • Claims Processing
  • Business and Process Analytics
  • Manual Data Entry Process
  • Regulatory Compliance

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